We offer very transparent refund policy. We offer no obligation 7 days UNCONDITIONAL money back GUARNTEE if you are not happy with the securities provided by us for your computers. If there are one or more resolved issues, the fee for the subscribed payment will not be refundable. At its sole discretion GEEK CHASE LLC may offer partial refund on a case to case basis. For every support request from client side, we record full call details in case of voice call or keep chat data for future references. In case of unauthorized payment dispute or chargeback, we’ll present these evidences to Bank and payment gateway to establish our cause. For incident based plan – GEEK CHASE LLC offer 100% refund in case we don’t provide you the securities on time you’d given us your PC access over remote connection.
Subscribed plan expires
You terminate the service before expiry of the relevant term.
You violate terms and policy of our company.
In the event of force-majeure cases.
Payment will be processed by our payment gateway through its secure (https) transaction page. So we request you not to handover any of your card information to any of our staffs. In case of unauthorized transaction or double payment please contact us and we’ll resolve your issues within 24 hours.
In case your terminate service after the subscribed term, you’ll not get service from the day itself. When we get a support request from clients, our staffs check service availability for the account, so please allow some time, while our staffs check your account status. Usually it’s done within 2 minutes.
You agree that, you agree to let the payment processing company debit subscribed plan fee without requiring a signed receipt. After you make payment, we’ll require a written and/or verbal/audio confirmation from you for our record. As soon as you make payment, one of our staffs will call you at your primary number and will repeat your subscribed plan, its feature and amount you have paid for the service.
Term plans are valid until following occurs
We are a nationwide network of local verified geeks who can help you with in-home computer repair, home theater setup, and more, all at very affordable prices.
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